uniball™ JETSTREAM Prime 3 Color, Ballpoint Pen

Thank you for bringing this matter to our attention. We apologize for your experience.
We have sent you an email with additional information and the next steps to help resolve this issue.
Thank you for your patience.
Kind regards,
Uni Customer Service Team

Hello Andrew, Thank you for your feedback and we're sorry to hear about the poor experience!
We take product quality seriously, and we've sent you an email to assist. Please feel free to reply to that email and we'll do our best to make things right for you. Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to improve your experience with our products in the future.
Kind regards,
Uni Customer Service Team

Dear April,

We apologize for the inconvenience you have experienced with your recent order.
We want to assure you that we take your feedback seriously and have responded to your email. If you have not received our response, please let us know so we can ensure it reaches you.
In the meantime, we have created a replacement order for you and it will be shipped out as soon as possible. We hope this resolves the issue for you and we appreciate your patience and understanding.
Thank you for bringing this to our attention and for the opportunity to make things right for you.
Sincerely,
Uniball Solutions